Terms & Conditions
Terms and Conditions
Tom Andrews Sports Physio
Effective date: 2 July 2026
These Terms and Conditions apply to all services provided by Thomas Andrews, trading as Tom Andrews Sports Physio ("the Practitioner", "we", "our" or "us").
By booking or attending an appointment, you agree to these Terms and Conditions.
1. Practitioner Details
Tom Andrews Sports Physio is a sole trader business operated by Thomas Andrews.
Practice Address
The Wellbeing Centre
Lingfield House
Lingfield Point
Darlington
DL1 1RW
Email: tom@tasportsphysio.co.uk
Website: www.tasportsphysio.co.uk
The Practitioner is registered with the Health and Care Professions Council (Registration Number: PH157142) and is a member of the Association of Soft Tissue Therapists (Membership Number: 27145).
2. Services
Services may include, but are not limited to:
Musculoskeletal (MSK) Physiotherapy
Sports Physiotherapy
Injury Rehabilitation
Sports Massage Therapy
Sports Coaching
All services are delivered in clinic unless otherwise agreed.
3. Booking Appointments
Appointments may be booked online using Rehab Guru or directly with the Practitioner.
Appointments are confirmed once a booking confirmation has been issued.
We reserve the right to decline or rearrange appointments where necessary.
4. Initial Assessments
All new clients are required to attend an initial assessment before treatment commences.
A further assessment may also be required if:
a new injury develops;
there is a significant change in your symptoms;
your medical history changes;
there has been a substantial gap since your previous appointment; or
the Practitioner considers reassessment clinically appropriate.
This ensures treatment remains safe and appropriate.
5. Appointment Fees
Current fees are:
Physiotherapy (45 minutes): £40
Sports Massage Therapy:
30 minutes: £20
60 minutes: £40
Other services are charged according to the pricing published at the time of booking.
Fees may be amended at any time. Updated prices will apply to future bookings only.
6. Deposits
A £15 deposit is required when booking:
Physiotherapy appointments; and
60-minute appointments booked online.
The deposit secures your appointment time and contributes towards reserving clinical availability.
Deposits are non-refundable and will be deducted from the total cost of your appointment.
7. Payment
Remaining balances are payable at the time of your appointment.
Accepted payment methods include:
Debit card
Credit card
Bank transfer
Failure to make payment may result in future appointments being refused until outstanding balances have been settled.
8. Cancellation Policy
If you are unable to attend your appointment, please cancel as soon as reasonably possible.
Where a deposit has been paid, it is non-refundable and will be retained if the appointment is cancelled.
No additional missed appointment fee will be charged beyond any deposit already paid.
A separate Cancellation Policy is available on request and forms part of these Terms and Conditions.
9. Late Arrival
Please arrive promptly for your appointment.
If you arrive late, your appointment may be shortened at the Practitioner's discretion to avoid delaying subsequent clients.
Where insufficient time remains to safely complete treatment, the appointment may need to be concluded without extending beyond the original booking time.
10. Medical Information
You must provide complete, accurate and up-to-date information regarding:
your medical history;
previous injuries;
current symptoms;
medications;
allergies;
relevant investigations;
previous treatment; and
any changes to your health.
Failure to disclose relevant information may affect the safety and effectiveness of treatment.
11. Consent
Consent is obtained verbally before assessment and treatment begins and recorded within your clinical notes.
You have the right to:
ask questions;
decline any assessment or treatment;
withdraw consent at any stage.
Withdrawal of consent may limit the treatment that can safely be provided.
12. Clinical Decision Making
Assessment findings and treatment recommendations are based upon current clinical evidence, professional judgement and the information provided by you.
Treatment plans, rehabilitation programmes and exercise prescriptions are recommendations designed to support your recovery.
You remain responsible for deciding whether to follow those recommendations.
13. No Guarantee of Outcomes
While every effort is made to provide high-quality evidence-based care, no guarantee can be given regarding:
diagnosis;
recovery times;
pain reduction;
return to sport;
return to work;
prevention of future injury; or
treatment outcomes.
Recovery varies between individuals and depends upon numerous factors beyond the Practitioner's control.
14. Client Responsibilities
Clients are expected to:
attend appointments on time;
follow rehabilitation advice where appropriate;
perform prescribed exercises safely;
notify the Practitioner of changes to their health;
ask questions if unsure about any aspect of treatment;
behave respectfully towards staff and other clients.
Aggressive, abusive or inappropriate behaviour will not be tolerated and may result in treatment being terminated.
15. Professional Standards
The Practitioner provides services in accordance with:
HCPC Standards of Conduct, Performance and Ethics;
applicable professional guidance;
current evidence-based practice; and
relevant UK legislation.
16. Liability
Whilst every reasonable care is taken, treatment carries inherent risks.
These may include temporary discomfort, bruising, soreness or aggravation of symptoms.
The Practitioner accepts no liability for:
injuries arising from failure to disclose relevant medical information;
failure to follow professional advice;
misuse of rehabilitation exercises;
deterioration resulting from non-attendance or delayed treatment;
circumstances beyond reasonable professional control.
Nothing within these Terms excludes liability for death or personal injury arising from negligence or any liability that cannot lawfully be excluded under English law.
17. Referrals
Where clinically appropriate, you may be advised to seek further assessment from:
your GP;
a consultant;
another healthcare professional; or
emergency medical services.
The Practitioner reserves the right to decline or discontinue treatment where it is considered inappropriate or outside their professional scope of practice.
18. Confidentiality
All personal and medical information is handled in accordance with applicable data protection legislation.
Further information is contained within our Privacy Policy.
19. Complaints
We aim to provide a high standard of care.
If you are dissatisfied with any aspect of the service provided, please raise your concerns as soon as possible so they can be investigated and resolved promptly.
Complaints should initially be submitted in writing to:
20. Intellectual Property
All rehabilitation programmes, educational materials, exercise plans and written content remain the intellectual property of Tom Andrews Sports Physio unless otherwise stated.
They are provided solely for your personal use and must not be reproduced, distributed or sold without written permission.
21. Changes to These Terms
These Terms and Conditions may be updated from time to time.
The latest version will always be available via our website or on request.
Bookings made after revised Terms come into effect constitute acceptance of those updated Terms.
22. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.